Road & Rail Services 2023 Awards Summary

3PL Toyota Kaizen Award
Our Huntsville, AL operation received the 2023 3PL Kaizen Award from Toyota. Our team successfully competed in a Kaizen challenge with all of TLS Plants & Ports, including other 3PL service providers, and Road & Rail was the only 3PL to make it to the final round of this competition.

By utilizing the Toyota Production System, our team successfully redesigned the MTMUS Plant sales line receiving process enabling sufficient time to complete a Toyota Corolla Cross emblem accessory installation directly at line-off to avoid additional vehicle movement to and from the PPO shop.

Specifically, the benefits of this process change achieved the following results for TLS and RRS:

  1. Reduced 15,000 extra vehicle shuttle moves annually.
  2. Eliminated dwell time for 25% of Toyota Corolla Cross production that requires this accessory.
  3. Saved 1,500 hours of final quality assurance time in the PPO shop.
  4. Increased shop capacity to install additional accessories.
  5. Expedited shipments by Rail and Truck carriers.
  6. Reduced opportunity for vehicle damage.

Honda Processor of the Year
Our Greensburg, Indiana team was awarded the prestigious Process or the Year Award by performing beyond standard KPIs and improving the business.

Category FactorsStandardWin Score
On Target Loading Score> 95%100%
Damage Rate< 0.15%0.01%
Days to Pay Claims< 45 days34 days
Audit Score100%98%
Customer Satisfaction 10 / 108 / 10