Why Us?

Safety Above All

Our highest commitment is to see each member of our team return safely home at the end of every working day. Our award-winning safety record is the result of continual safety training at all levels, incentive and recognition programs, a Safety Council and monthly safety meetings, automated incident reporting with root cause analysis, hazard identification and awareness, documented corrective action and external audit program and more. The result? Industry-low OSHA frequency history. An EMR that is significantly below industry averages. And repeated industry and customer awards for safety.

Quality and Continuous Improvement

At Road & Rail Services, we know that our reputation is only as strong as our most recent performance. So our operations are built around a closed loop continuous improvement system with a constant focus on safety, quality and efficiency. Beginning with each customer’s specific needs and key performance indicators, we develop a plan, provide comprehensive training for all team members, utilize tools such as web-enabled reporting to track performance, analyze and adjust as needed, then revisit the plan document and repeat. Our emphasis on continual data collection, evaluation and analysis that drives information-based decision-making and subsequent training results in a deep level of accountability that is truly unique, as well as an industry-leading safety record and AAR scores across service areas that are consistently superior to industry averages.

Velocity and Cost Containment

We share two primary goals with our customers: to achieve optimal terminal velocity and minimize costs and downtime, all in a profoundly safe environment. Whether it’s complete “hitch and haul” train services, efficient automotive logistics, transloading, robust railcar services or track services, our detail-driven, data rich approach focuses on ensuring the efficient operation of our customers’ assets in the highest possible condition. By assembling the strongest and most experienced teams in the industry across all service areas, then equipping them with the training, information and technology they need to excel, we routinely outperform our peers and help our customers achieve the highest levels of velocity and profitability.

Information-Based Decisions

Our process-driven, systems-based approach relies on our ability to gather and analyze information in real time. So we invest in technology that allows us to collect data on a range of activity across all of the sites we serve. This allows us to ensure that our customers always know the condition, progress and status of the assets they have entrusted to us. It also provides us with the information we need to drive our own continuous improvement process, which allows us to regularly refine how we do what we do to continue to achieve award-winning, record-setting results for our customers.